Customer Service

Cancellation Policy:

Cancellation requests must be submitted to us by email info@aubestudios.com or via telephone at 647.291.0944.

Orders for pickup and delivery must be canceled at least 24 hours prior to the day of scheduled pickup and delivery date. A store credit may be issued for your use towards your next order. 

Unfortunately, no refunds will be available for orders scheduled to be delivered within 24 hours, as the flowers required will have already been purchased and the arrangement may already have been designed. 

If you need to cancel an order that is scheduled to be delivered within 24 hours of when you contact us, you can request an address change in order to have your order delivered to another recipient or location. 

Quality Guarantees:

We are committed to providing you with the best quality and design, but due to the delicate nature of plants and flowers and the possibility of unforeseen circumstances, we offer store credit or replacements. Note that some blooms are perishable and certain stems can outlast others, which is to be expected.

Freshness Guarantee:

Flowers - 48 hours after delivery or pick/up

Orchids, Green Plants and Succulents – 14 days after delivery or pick/up

If you are unsatisfied with the quality of your order, please email info@aubestudios.com with a short description of the issue and photo examples,  we will review it immediately and get back to you. 

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Delivery Times for Regular Service are as follows:

Residence: All arrangements are guaranteed to arrive by 7 pm on your desired delivery day.

Funeral Homes: Orders should be made at least 24 hours in advance . If we are unable to deliver by the visitation or funeral start time,  you will be notified. An incremental rush fee or alternative arrangement (ie. delivery to the family home instead) may be required.

Holidays: We operate on extended hours and delivery times during peak seasonal periods such as Valentine’s Day, Mother’s Day etc. Please email or call the Studio if you have a specific delivery request (info@aubestudios.com or 647.291.0944).

Delivery to Homes: Deliveries must be received by someone and cannot be left behind unattended. If the recipient is not home, we will either contact them with the information provided or contact you directly. In the event that we are unable to reach anyone, we will take the delivery back to the Studio and coordinate a new delivery date/time. 

Delivery to Buildings: Recipients will be called to meet at the front desk/lobby. If the recipient is unable to meet, we will leave deliveries with someone in security or concierge on the recipient's behalf. We cannot accept responsibility for the flowers from this point on.

Delivery to Businesses: Should the recipient not be available or is not there, we will leave the flowers with a co-worker or colleague who can guarantee that the flowers will find their way to the recipient safely. We cannot accept responsibility for the flowers from this point on.